Responsible Gaming — Stay Safe
vbsz believes the enjoyment of gaming is at its best when played with awareness. On this page you will find self-exclusion options, limit-setting tools and support information.
Why Responsibility Matters
Betting and casino games are a form of entertainment — but they can become a source of financial or mental harm if proper limits are not observed. Protecting every user on the vbsz platform is our highest priority. That is why we provide various tools and support measures so you can manage your own level of play.
First and foremost: the minimum age to open an account on vbsz and take part in any form of betting or casino activity is 21 years. This age limit is strictly enforced. If you read our Terms and Conditions, you will find full details on this age requirement and account eligibility.
Gaming is a choice, not an obligation. If you ever feel that betting is going beyond your control, do not wait — use the tools below or contact our 24/7 live chat.
We want you to be aware of our Privacy Policy, because your account information and transaction data are stored with the highest level of security. Alongside responsible gaming, your digital safety is also part of our responsibility.
vbsz's Commitment
- 21+ age limit strictly enforced
- Self-exclusion and limit-setting options available
- 24/7 support in Bengali and English
- Account activity monitoring available
- Privacy and data protection assured
Tools to Keep Yourself in Control
vbsz provides several practical tools that help you set your own betting limits and take a complete break when needed. Use your account settings to activate these tools, or contact us via live chat.
Deposit Limit
Set a maximum amount for daily, weekly or monthly deposits. Once a limit is set, it takes effect immediately.
Session Time Limit
Set a limit on how long you play in one sitting. When the set time is up, the system will automatically alert you.
Loss Limit
Decide in advance the maximum loss you are willing to accept within a given period.
Cool-Off Period
Temporarily deactivate your account for 1 to 30 days. During this time no betting or deposits are possible.
Self-Exclusion
Request account closure for long-term self-exclusion. Once this decision takes effect, it cannot be reversed before the specified period ends.
Reality Check
View an account summary at regular intervals — how long you have played, how much you have deposited and what your net result is.
Recognise the Warning Signs
Ask yourself some questions to find out whether your betting is going out of control. If any of the symptoms below appear regularly, you should seek professional help.
- Feeling a repeated urge to bet in order to recover losses
- Hiding the amount of money spent on betting from family or close ones
- Feeling restless or irritable when not playing
- Neglecting daily tasks, studies or professional responsibilities to bet
- Betting beyond your set budget by taking loans or borrowing money
- Repeatedly failing in attempts to stop betting
- Seeing betting as the only way to relieve stress or anxiety
Ask Yourself
Is betting entertainment for you, or has it become a financial necessity? Do you only bet amounts whose loss would have no impact on your daily life?
If the answer is "no", this is the right time to stop and seek help. Talk to our team on live chat — they are always ready to assist you in Bengali.
Where to Find Support
If you are struggling, do not try to face it alone. In addition to vbsz's own support, seek help from family and professional counsellors — these can bring real change.
24/7 Live Chat
Contact vbsz live chat at any time. Our team provides support in Bengali and English and takes immediate action on self-exclusion or limit-setting requests.
Email Support
If you prefer to set out details in writing, contact us by email. Email address: [email protected]
Family and Close Ones
Talk openly with a trusted family member or friend. Social support helps reduce stress and makes it easier to make the right decisions.
Professional Counsellors
Reach out to a mental health professional or addiction counsellor. In Bangladesh, government hospitals and private organisations provide these services.
Healthy Betting Habits
Budget Planning
Before you start betting, decide how much money you can afford to spend on this activity — and treat it as that month's entertainment budget. Set aside a fixed amount in bKash, Nagad or Rocket for betting only, and do not make further deposits once that limit is reached.
Remember: the minimum deposit on vbsz is ৳500. This limit lets you play on a small budget. Never bet from your monthly salary or savings.
Time Management
Set a limit in advance on how long you will bet each day or each week. Check the time before you start playing and build the habit of stopping at the set time. vbsz's session timer can help with this.
Emotional Control
After a win, do not place larger bets out of overconfidence, and after a loss, do not place larger bets in an attempt to recover. In both cases, decisions should come from a plan, not from emotion.
Avoid betting when you are feeling low, anxious or angry. Betting in those moments makes the situation more difficult.
Protecting Minors
If younger family members can access your device, use a strong password on your vbsz account and log out after every session. Do not let anyone under the age of 21 use your account.
For answers to detailed questions, visit our FAQ page — it contains full information on account security, payments and responsible gaming.