vbsz Privacy Policy

vbsz is an online entertainment platform offering casino games, sports betting, and live casino services for Bangladeshi users. This privacy policy ("Policy") applies to the vbsz website, mobile application, and all related services.

When you open an account on vbsz, make a deposit, play games, or contact our support team, you share certain information with us. This policy gives a complete account of how that information is handled.

Before using this platform you should read our Terms and Conditions carefully, as they contain further details about user rights and responsibilities. We do not knowingly collect information from anyone under 18, or under the age of majority in Bangladesh (below 21).

vbsz collects user information in several ways. This information falls into two main categories:

2.1 Information You Provide Directly

Information you actively give us:

• At registration — full name, date of birth, mobile number, email address, and password
• During identity verification (KYC) — details from your National ID card or passport
• During financial transactions — payment details required for bKash, Nagad, Rocket, Upay, or bank transfer
• Information provided when contacting the support team
• Relevant information when participating in promotional offers

2.2 Information Collected Automatically

When you use the platform, the system automatically collects certain technical information:

• IP address and device type
• Browser and operating system details
• Session duration and page visit records
• Gameplay history and betting transaction logs
• Information collected through cookies and similar tracking technologies

vbsz uses collected information only for defined, lawful purposes. These purposes are described below:

3.1 Account Management and Service Delivery

Information is used to create and manage your account, process deposits and withdrawals, maintain gaming history and balance, and provide bonus benefits.

3.2 Identity Verification and Fraud Prevention

Information is verified to confirm each user's identity and maintain account security. Monitoring for unauthorized access, money laundering, and fraud is also part of this process.

3.3 Customer Support

If you encounter a problem and contact our 24/7 live chat or email support, your issue type and previous contact records are used to provide fast and effective assistance.

3.4 Responsible Gaming

vbsz follows a responsible gaming policy. User gaming behavior is analyzed, and if a problematic pattern is identified, support measures are taken and assistance is provided with setting limits if needed.

3.5 Platform Improvement and Technical Maintenance

Analytical data is used to improve the user experience, identify system errors, and raise service quality.

vbsz does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following situations as a normal part of operating the service:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Game software providers: Providers such as Evolution, Pragmatic Play, PG Soft, JILI, and Spribe may receive session data for the relevant games.
• Technology and infrastructure services: Contracted technology companies handling cloud storage, server management, and cybersecurity receive controlled access.
• Legal obligations: Information may need to be disclosed in response to a lawful authority's order or legal requirement.

All third parties working with us are bound by strict confidentiality agreements and may only use information for the specified purpose.

vbsz follows industry-standard technology and procedures to protect your information. The main layers of our technical security are:

• SSL encryption: All communication on the website and app is encrypted via SSL protocol, preventing third-party interception during data transmission.
• Data encryption: Stored sensitive information — especially identity documents and financial details — is secured using advanced encryption algorithms.
• Access controls: vbsz staff can only access information necessary for their specific role — a "least privilege" principle is applied throughout.
• Firewall and intrusion detection: Server infrastructure is protected by firewalls and real-time intrusion detection systems.
• Regular security reviews: System security is regularly assessed by independent specialists.

The vbsz website uses cookies and similar technologies. Cookies are small digital files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and secure transactions — these cannot be disabled.
• Functional cookies: Store your language preference, betting settings, and personalized experience.
• Analytical cookies: Collect aggregated (non-personal) data to help us understand how the platform is used.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. Please note that disabling essential cookies may affect the platform's proper functioning.

vbsz does not retain information beyond what is needed for the relevant purpose. However, in some cases information must be kept for a set period:

• Account information: For as long as the account is active, and for a defined period after closure as required by legal obligations.
• Transaction records: Generally five to seven years for financial regulation and audit purposes.
• Support chat records: Retained for a set period after the issue is resolved.
• Analytical data: May be kept long-term in aggregated, anonymized form.

Once the defined retention period ends, data is securely deleted or permanently anonymized.

vbsz gives users certain important rights over their own information:

8.1 Right to Access

Upon request, we will provide a summary of what information we hold about you.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. It will be corrected as quickly as possible after identity verification.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations or resolve ongoing disputes may not be deleted immediately.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications and withdraw that consent at any time.

To exercise these rights, contact our support team via live chat or email.

vbsz strictly prohibits registration by anyone under 21. Age is verified at registration, and if anyone opens an account using false information, that account will be closed and the associated balance may be forfeited.

We do not knowingly collect or process information from minors. If such information comes to our attention, it is deleted immediately.

vbsz reserves the right to amend this privacy policy as needed. Users will be properly informed before any significant change takes effect — via an on-screen notice after login or by email to the registered address.

Continuing to use the vbsz platform after a change means you have accepted the updated policy. It is a good idea to check this page from time to time.

If you have any questions about this privacy policy, you will find answers to common queries in the FAQ section, or you can contact our support team directly.